1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, residential address.

• Appointment Details: Date, time, and type of service booked.

• Health and Wellness Information: Any relevant health details shared to customize your treatment experience (e.g., allergies, injuries, or sensitivities).

• Payment Information: Billing details and payment method used (note: we do not store credit/debit card information).

• Communication Records: Any feedback, inquiries, or communication made via phone, email, website forms, or social media.

• Device Information (if using website): IP address, browser type, and usage data.

2. How We Use Your Information

We use your information to:

• Schedule and manage appointments.

• Provide customized spa and facial treatments.

• Process payments and send billing confirmations.

• Send appointment reminders and promotional offers (with your consent).

• Improve our services and customer experience.

• Comply with legal obligations.

3. Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Authorized spa staff and wellness professionals, for service personalization.

• Trusted third-party service providers (e.g., payment processors), strictly for operational purposes.

• Legal authorities, if required by law or to protect our rights and safety.

4. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:

• Secure storage of physical and digital records.

• Limited access to data by trained staff only.

• Use of encryption and secure systems for online transactions and communication.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request the deletion of your data (subject to legal and operational needs).

• Opt-out of receiving promotional messages at any time.

To exercise these rights, please contact us at:

📍 Bamboo Luxury Spa
401, Aryston Center Premises CHS Ltd, Juhu Tara Road,
Opp. J.W. Marriott Hotel, Juhu, Santacruz West, Mumbai 400049
📞 +91 97695 51199
✉️ info@bambooluxuryspa.com

6. Cookies and Website Use

If you visit our website, cookies may be used to enhance user experience and track website traffic. You can disable cookies in your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

By booking a service or visiting our spa, you consent to the terms of this Privacy Policy.